Here at Mail Call in Santa Fe, we know that not everyone is familiar with how packing and shipping companies work — especially since each one can operate differently. In an effort to answer as many of your packing and shipping questions as efficiently as possible, today’s blog is all about our most frequently asked questions here at Mail Call in Santa Fe! We have split our most frequently asked questions into two categories based on our two main services: Packing and Shipping, and Mailbox Rentals. 


As always, we are happy to help however we can. If there is a question that you have that isn’t answered below, feel free to contact us anytime! 

Packing and Shipping FAQs

Who are You an Authorized Shipper For? 

Our packing and shipping company is an authorized shipper with FedEx, DHL Express, USPS, and UPS.


When Are Your Pickup Times?

FedEx Ground

Monday – Friday at 4:00 pm


FedEx Express


Monday – Friday at 4:00 pm, Saturday at 2:00 pm


Monday – Friday at 4:00 pm


Monday – Friday at Noon and 4:00 PM Saturdays at 10:30 am


Monday – Friday at 2:00 pm


What Items Can I Ship?

Our packing and shipping services can ship a wide variety of items like electronics, gifts, art, books, houseware, furniture, and more. For details on restricted items such as firearms and alcohol, contact our team at Mail Call in Santa Fe directly to learn more.


Do I Need to Pre-Pack My Items?

No, we are a full-service packing and shipping business. We will gently and professionally package any items for you. Or, if you’d rather pack your own items, we provide a self-pack station with all the necessary supplies and more.


Is There A Way For Me To Know When My Items Arrive?

Yes! At Mail Call in Santa Fe, we provide you with a tracking number you can use to keep tabs on the location of your packages and when they are expected to arrive at their final destination.

Mailbox Rental FAQs

What Is Your Pricing? 

There is a one-time upfront fee of three-months payment and a $10 startup fee. After that is is $19 monthly for a small mailbox rental, $21 monthly for a medium mailbox rental, and $25 monthly for a large mailbox rental option. 


Do I Need To Bring Anything to Set Up My Mailbox Rental? 

Yes, you need to bring two forms of I.D. for you and anyone else who will have access to the mailbox. One I.D. must be a driver’s license, passport, or state I.D. card. 


What Happens When I Get A Package? 

When your package arrives at our local packing and shipping service, Mail Call in Santa Fe will log it into our system, notify you that your package is ready for pick up, and you can retrieve your package anytime during business hours.


Can I Only Access My Mailbox Rental During Business Hours? 

With Mail Call in Santa Fe, you get a personal access code you can use to securely access your mail 24 hours a day, seven days a week. 


Will My Address Be A PO Box? 

No, you will have a physical, Santa Fe address with your mailbox rental where you can receive and send packages from.


What Happens If I am Being Shipped Perishable Items?

Don’t fret! Mail Call in Santa Fe has refrigerator and freezer storage options for packages that require it. We just ask that you come to collect your package within 24 hours. 

Mail Call Santa Fe

Here at Mail Call, we have been operating out of the Santa Fe area for more than 35 years! In that time, we’ve done our very best to become a friendly, convenient, and easy-to-use packing and shipping option. Do you have other questions or comments that weren’t addressed in our FAQs? Don’t hesitate to reach out to us anytime!