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Mail Call FAQ’s

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Mail Call

Business Hours

  1. Mon, Tues, Wed, Thurs, Fri
    1. 9:00am – 5:30pm
  2. Sat
    1. 10:00am – 3:00pm

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Check out our FAQ’s for our most frequently asked questions at Mail Call Santa Fe. If you don’t see your question answered below, feel free to reach out to us anytime! We are happy to help with any questions, comments, or concerns that you may have. Check out our common questions below and don’t forget to choose Mail Call as your go-to pack and ship service in Santa Fe!

Packing and Shipping FAQs

What Kind Of Items Can I Ship?

You can ship a wide array of items such as electronics, gifts, artwork, books, housewares, furniture, and more. Feel free to check with us if there are any restricted items in your shipment. For example; alcohol, firearms, and tobacco. Additional information can be found below.

Do I Need To Have My Items Packed?

No, we have the packing materials here to ship your items professionally and efficiently. If you are unsure about the items that you intend to pack and ship, please do not hesitate to give us a call. Our team provides you with all the tools you need to pack your items with precision and care. Or if you’d prefer, our team will pack your items for you with care, please just allow 24 hours for your items to be packed and ready for shipment.

How Do I Find Out When My Items Have Arrived?

Mail Call in Santa Fe gives you a tracking number for any items that you ship that you can check that will let you know when you can expect your items to arrive and in some cases where your package is currently located.

What Mailing Services Does Mail Call Work With?

At Mail Call in Santa Fe, we work with FedEx, DHL Express, USPS, and UPS.

What Are Your Packing and Shipping Pickup Times?

FedEx Ground
Monday – Friday at 4:00 pm

FedEx Express
Monday - Friday at 4:00 pm, Saturday at 2:00 pm

Monday – Friday at 4:00 pm

Monday – Friday at Noon and 4:00 PM Saturdays at 10:30 am

Monday – Friday at 2:00 pm

In order to make sure that the package you are dropping off is included in that day’s shipment, please arrive 15 minutes prior to the pickup schedule.

What Other Services Do Your Packing and Shipping Services Encompass?

Additional services include:
• Certified mail with return receipts
• An assortment of local greeting cards
• A range of padded mailers, envelopes, and poster tubes
• The latest selection of forever stamps
• Full-service custom packing or use of our self-pack station if you’d prefer to do the packing.
• Custom art boxes for paintings, framed prints & more!
• A drop-off location for those who already have pre-paid postage.
• A selection of postcards, local greeting cards, padded mailers, envelopes, tubes, and shipping boxes!

Why Choose Mail Call Over the Post Office or Another Mail Services?

  • We work with a variety of carriers, so we compare their rates and services to provide you with the best possible packing and shipping services.
  • Less waiting
  • Our team goes above and beyond
  • We’re industry pro’s who are happy to give you advice
  • You’re supporting a local Santa Fe business

Can Mail Call Ship Internationally?

Our packing and shipping services provide professional and safe shipping services anywhere worldwide.

What is Your Pricing for Mailbox Rentals?

We require a three-month rental payment along with a $10 setup fee to start your mailbox rental. 1, 3, 6, and 12-month terms are available. If you choose a 12-month term, we apply a discount of $2 off of your rent per month!

Our prices are as follows and are subject to change:

Sm Box: $24.00 per month
Med Box: $27.00 per month
Lg Box: $32.00 per month

What Do I Need To Set Up A Mailbox Account?

We recommend that you come into Mail Call in Santa Fe to complete the application process.

Please bring two forms of ID for yourself and each adult receiving mail to your box. At least one ID must have a photo such as a Driver’s license, a State ID card, or a Passport.

Acceptable IDs include:

  • Valid driver’s license or state nondriver’s ID card.
  • Military, government, university, or recognized corporate ID.
  • Passport, alien registration card, or certificate of naturalization.
  • Current lease, mortgage, or deed of trust.
  • Voter or vehicle registration card.
  • Home, vehicle, or health insurance policy.

Mail Call can not accept credit cards, birth certificates, or social security cards as a form of identification.

What Happens When I Receive A Package?

When we receive a package for you at your mailbox rental address, Mail Call Santa Fe logs it into our system. Once this process is complete, we will notify you by email or text that your item is here and ready for pick-up. You have the option to pick your package up anytime during our business hours.

What Are Your Business Hours?

Mon, Tues, Wed, Thurs, Fri
9:00am – 5:30pm

10:00am – 3:00pm


  • CLOSED New Year’s Day: Monday, Jan. 1
  • CLOSED Martin Luther King Jr. Day: Monday, Jan. 16
  • CLOSED Presidents’ Day: Monday, Feb. 20
  • CLOSED Memorial Day: Monday, May 29
  • CLOSED Juneteenth: Monday, June 19th
  • CLOSED Independence Day: Tuesday, July 4
  • CLOSED Labor Day: Monday, Sept. 4
  • CLOSED Indigenous Peoples’ Day: Monday, Oct. 9
  • CLOSED Veterans Day: Saturday, Nov. 11
  • CLOSED Thanksgiving: Thursday, Nov. 23
  • CLOSED Christmas: Monday, Dec. 25
  • CLOSED New Year’s Day: Monday Jan. 1st 2024

When Do I Have Access To My Mailbox?

With your personal entry code, you will have safe and secure access to your mailbox 24/7. We have round-the-clock surveillance and our mailbox center is only accessible by Mail Call’s staff and our mailbox holders. So rest assured, you and your mail will be secure.

Is Your Mailbox Rental a PO Box?

No, it is not. In fact, you will have a physical address with your mailbox rental. We do not issue PO box addresses. You will be able to use your personal and or business address to receive and ship mail and packages from every major carrier.

What Happens If I Am Receiving A Package That Needs To Be Kept Cool?

No need to worry, Mail Call has refrigerator and freezer storage for packages that require special care. We do ask that you please come to collect perishable shipments within 24 hours.

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